Restaurants using self-service kiosks to replace wait staff and save on staffing costs

Restaurants suffering from growing staffing costs under the five-day work week law are increasingly looking to self-service kiosks as alternatives to wait staff. The machines cost NT,000 apiece, and promise massive savings over the NT0,000 spent by an average restaurant every year on a server’s wages. The self-service kiosk at the entrance to this ramen shop handles orders in place of wait staff.Diners simply insert money, place their order, and wait for the kitchen to prepare their food. The entire process only takes around three minutes, and saves seven minutes compared to having servers take orders in person.CustomerYou can order whatever you want off the screen without having to speak with one of the wait staff.Jian Deng-huiSelf-Service Kiosk VendorOn average, each kiosk can help a restaurant save labor costs equivalent to those of 1.5 employees. With the five-day work week law going into effect, my company has seen a 30-percent increase in inquiries.Restaurants usually require at least two to three servers out on the floor, but the self-service kiosk means that only one server is necessary. Taking the average monthly wave of a server as NT,000, a restaurant using the kiosk may be able to save nearly NT0,000 in annual staffing costs. Self-service kiosk vendors are pushing the machines as a way to help restaurants avoid price hikes and retain their patrons.

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