Driver License Kiosks Should Decrease Wait Times – John Dunn

January 22, 2013
It is a new solution to an old frustration.
When it’s time to renew your driver license, you’ll now be able to skip the line at the driver service Center.
Renewing your driver license almost always involves a lengthy line.
And I’ve waited in line, and waited in line, and waited in line, and I don’t do that well, says Franklin resident Marty Ligon. Marty Ligon is so excited to hear about a change.
Today we’re announcing one more option available to citizens, says TN Dept. of Safety Commissioner Bill Gibbons.
At the AAA office in Cool Springs, you’ll find one of 30 new self-service driver license kiosks.
The bottom line of all this is that our wait time in our driver service centers ought to go down, says Gibbons.
The kiosks can be used to renew or replace an existing license or state ID card.
They’re designed to be quick and easy to use.
The computer will guide you through a few simple steps, and take your picture. The photo is matched to the state database using facial recognition.
The kiosks provide a temporary print out. The new license will be mailed in few days. The state has installed the kiosks across the state, including several county clerk’s offices.
So we’re hoping that these kiosks will take some of the traffic out, will make the wait times go down, and it should be a very quick and easy transaction, says Asst. Commissioner Lori Bullard.
So while the lines may be long at the driver service center, at the Cool Springs AAA, the kiosk is ready for its next customer. I would love to be able to come in and renew my driver license, says Marty Ligon. The new kiosks cost the state about ,000 dollars each.
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